Return & Refund Policy

Return Policy

1. Pre-Delivery Inspection:

- Check the box for damages before accepting delivery.
- Confirm product name and model against order confirmation.
- If incorrect or damaged, do not accept delivery and contact customer service immediately.

2. General Return Policy:
- Items can be returned within 60 days of delivery for a refund or store credit.
- Returns are free if the item is not as described, received wrong, has quality issues, or arrived damaged. Photos or videos must be provided.
- For returns due to customer reasons, actual shipping costs will be charged. The customer is responsible for return shipping costs unless the item is defective or shipped incorrectly.
- Beyond 60 days, customers can request a return by emailing or calling us, with the customer responsible for shipping costs. The item must be in original, undamaged condition and packaging. If the return period exceeds 60 days, a 25% restocking fee will be charged. However, we are happy to provide service according to our five-year warranty policy.
- Refunds will be issued to the original payment method.

3. Order Confirmation and Shipment:
- Confirmation email sent upon order placement.
- Delivery typically within 2-10 business days; custom products may take 4-12 weeks.
- Email confirmation with tracking number sent once shipped.

4. Areas Covered:
- Shipping mainly to the contiguous United States. Contact for shipping to Hawaii, Alaska, or U.S. territories.

5. Damages and Delivery:
- Inspect packaging upon arrival. Note any damages or shortages on the bill of lading.
- Contact customer service within 2 business days with photos of damage for a claim.
- Replacements shipped at no cost after a successful claim.

6. Cancellations & Custom Orders:
- Orders can be canceled at no cost before shipping label creation or production of custom orders. If the order has been shipped and has a tracking status, a cancellation fee will be charged (the fee depends on the cost to intercept the order).
- Custom items cannot be canceled or returned once production has started.

Contact Us at sales@exbriteusa.com or call +1 302 336 8180 for assistance.

 

Refund Policy

- Refunds will be issued upon receipt and inspection of the returned item. If the item is in its original packaging and in good condition, a full refund will be provided. However, if the item is not in its non used condition, we will refund 40% of the purchase price.
- Allow 3-10 days processing time.
- For damaged products due to seller's fault, a photo is required for a refund or replacement at no additional cost.

 

Warranty Policy

- Our products come with at least a five-year warranty, and we offer repair or replacement services.
- The specific duration of the warranty period will be detailed on the product page or in the documentation provided with the product.
- To avail warranty service, customers are required to provide proof of purchase and a description of the quality issue.
- If a product is eligible for warranty service, we will determine whether to repair or replace the item based on the nature of the issue.
- Customers may need to send the product back for assessment, and they will be informed about any associated shipping costs or procedures.

 

Contact Information:
- Email: sales@exbriteusa.com
- Phone: +1 302 336 8180